Customer FAQ

Frequently Asked Questions

If you are a Green Dot Cabs driver, please go to this page for answers to frequently asked questions.

How do I check if my transactions have been successful?

Log onto this page with your terminal username and password and you will be able to view all of your transactions.

I have had to log back into the Mozobi App but it’s not accepting my username or password and I am getting the error ‘Invalid Username and PIN’

The most likely issue here is that you are entering the username in upper or mixed case. The username needs to be lower case and contain a dot (.)

When will I receive my payments?

Payments are settled every night at midnight. The transactions for that day should be in your bank account within 2 days. If you are a Green Dot Cabs driver, the procedure is different. Please refer to this page for details.

I have attempted a transaction but am seeing the following error message on the Receipt screen, “Unable To Connect To Authorisation Service Transaction Cancelled”, what does this mean?

This indicates that there is an issue with the WiFi or data connection. Please test the connection on your device/mobile by accessing a web page on the Internet browser.

The customer said they did not receive an email receipt, what can I do?

If they are certain they did not receive the email then you must ask the customer for their email address again (it is a possible that there was a mistake in the originally entered email address), log on to the Mozobi support system here and create a ticket. A Mozobi customer support representative will investigate the issue, and resend the receipt if possible.

I have, in error, charged the incorrect amount for a transaction, can you change it for me?

Unfortunately, we are not permitted by the card schemes or by our own security systems to change any amount that has been transacted.

What if the Mozobi app cannot connect to the Terminal (Android)

First check the bluetooth is enabled on the Phone Settings -> Bluetooth.
Next check that the Mozobi Pin Pad is turned on.
Start the Mozobi app. The Mozobi app should list the devices that are within range and choose the device with a number that matches the serial number on the back of the Mozobi pinpad.
If you still cannot connect to the Terminal, then go to the Settings -> Bluetooth -> Choose the Terminal Device with the matching serial number from the list of available devices.
If you are still having problems remove all connected terminals from the list of connected devices, and add just the terminal that you are using. For example if you previously used an Apple device to connect to the terminal but are now using Android, you will have to manually remove the terminal bluetooth connection from the Apple device.

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